Note to Clients About COVID-19 Protocol

If you or anyone you are close to are Sick, PLEASE reschedule/cancel your appointment! Help us continue to stay open AND Healthy during this tenuous time by following our new protocol.

Now that we have moved out of our homebased salon and have a much larger space we are able to change and loosen our Covid Protocols. Customers are now able to come inside to drop off and pick up pets. We will require humans to keep social distance, there will be room for 2 families to be inside at once. We will have a hand sanitizer station inside as well. We will require all humans to wear a mask (regardless of vaccination status) until Oregon mask mandate is lifted. If you prefer Curbside drop off and pick up still that is perfectly fine and we are happy to accommodate that for you! We are now able to take your personal collars and leashes, please remember NO flexi-leads (feel free to ask us or Google the dangers of flex-leads)

We are always taking extra measures to make sure our shop exceeds sanitation goals. We will be wearing masks/face covers the entire time during grooming. Details on our shop sanitation and routine below.

It is IMPERATIVE that you are on time, not late. Part of our sanitation procedure is to put dogs directly into the tub. This is a procedure that we are permanently adopting. It makes the grooming process more streamlined for your pet. If you are late we will not have proper time to complete bathing before the next appointment is scheduled to arrive (therefore needing to turn you away) and we will have to charge you full cost of the grooming.

We can take dogs in a little earlier than their scheduled appointment time now that we are able to have a separate kenneling area, however it is NOT encouraged to drop off to early because your pet will be sitting waiting unnecessarily. If you drop off early we will need prior notice. Picking up pets on time is also necessary. Please see our Terms and Conditions and/or FAQ page for more information.

Previously throughout Covid we were not sending pets home with bandanas or bows. We are able to offer bandanas and bows again for an additional minimal charge now.

We sincerely thank you for understanding and respecting our time.

Pandemic Protocol Deciding Factors for Safe Operation

  • Close the shop for 14-21 days and cleaned every inch of the shop
  • Make sure that staff knows the importance of getting what they need and staying home as much as possible during this 14-21 days.
  • Reschedule any dogs needed for the first 14-21 days after planned reopening.
  • Evaluate the shop for ability to physically distance with employees not in the same household. Is this possible? If not discuss with employees the next steps.
  • Decide on how best to operate your shop with previously outlined guidelines.

Our Conclusion for COVID-19

Due to the size of our shop and being located in our home, we felt that we are unable to have our employee working with us and be able to maintain proper physical distancing guidelines as well as provide her a proper working environment. Therefore we are also unable to accept new clients and have started a waiting list for 2021 for people with referrals from current clients only.

Our first measure to also meet proper social distancing with clients is to do curbside/driveway drop off and pick up.

Under no circumstance is anyone outside of my household allowed in the shop. Any and all people from our household that come into the shop and are within 6 feet of a pet must wear a mask.

We now put all dogs directly into the tub before any other services are provided.

Tubs are now cleaned with a chlorahexadine solution after each dog rather than the regular cleaning done before.

If families have more than one dog and they cannot fit into the two tubs, we have a waiting area for the dog to stay (our front foyer area) that is cleaned after each dirty dog has waited to be washed. We have changed to Oxivir for our mopping of floors after dirty dogs have been waiting in foyer as well as for our normal mopping routine.

We are not accepting multiple families to drop off at the same time.

Leashes used for dirty dogs are to go directly into the laundry.

Extra cleaning station has been set up in the shop.

Hand sanitizer in the spray form bought from Heritage Distillery is in bottles at each grooming station and is being used on the loops and arms in between each dog. As well as the groomer is to be spraying their hands in between touching anything other than grooming equipment and the dog. After grooming services are completed, as always the dog goes into their clean kennel with a clean blanket.

Tables, as always, are cleaned between each dog.

We have always had a UV sanitizer and are using it more than ever now. Tablet is UV sanitized for card payment. Cash and Checks are also going into the UV sanitizer.